Terms and Conditions for Sales, Shipping and Payment


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Please Click here for Returns and Refunds Information
Please Click here for Copyright Information


Orders


Prices of Books etc.

All prices are displayed in AU$ (Australian Dollars) - all prices displayed will be GST inclusive.

For international customers, all calculations are done based on AU$. Variables such as slightly differing currency conversion information sources and time differences between time of finalisation of your order and time of credit card transaction, may lead to slight differences in actual costs between that determined by the shopping cart and the actual amount charged to you in your international currency. A currency converter is available on our site to assist you as a guide. The calculations at the checkout remove the Australian GST from the cost of your order.


Payment for orders

Orchidaceous Books offers a number of payment methods for our customers. Some of the payment methods offered, may not be available in your area or may not be your preferred method of payment. Payment for your purchase and shipping (postage) must be received in full before your parcel will be dispatched. All payments must be settled in our account before it is considered that payment has been received.


Customers within Australia:

Orchidaceous Books accept payment by credit card (Visa or Mastercard), Personal Cheque, Bank Draft (Cheque), Australia Post Money Order, Western Union Money Order, Electronic Bank Transfer and PayPal.


International Customers:

In most instances Orchidaceous Books accept payment by credit card (Visa or Mastercard), Bank Draft (Cheque) in AU$ (Australian Dollars) made payable to an Australian Bank., Western Union Money Order, Electronic Bank Transfer and PayPal. Not all of the methods of payment listed are available in all countries.


Processing of orders

Every effort will be made, to dispatch your order within 1 working day from receipt of payment. On occasions when we are away from home, attending a show, slight delays in dispatch may be experienced. In such instances, every effort will be made to advise you accordingly. If payment is to be by credit card, no transferring of funds will be performed until the order can be filled in full or as negotiated with the customer.

 

Shipping (Postage Information)

 

Orchidaceous Books accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so by clicking the following box.

In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area. Delivery to final destinations may take longer. If in doubt please check with your local Post Office.

 

Packaging

Every effort is made when packaging your order to ensure that no damage occurs to the parcel during its journey to you. We use sufficient shock absorbent material when packaging your parcel to ensure that it will survive at least the normal “knocks and bumps” experienced in an average postal journey.

Every package contains at least one shock absorbent material (bubble-wrap, foam sheeting, foam bubbles or corrugated cardboard). A small weight allowance is made (to allow for packaging) when calculating the shipping weight of your order. Orders will be dispatched in good condition by the purchaser's nominated postage method, at the purchaser's risk. We accept no liability for damaged or lost goods. If requiring registration and/or insurance a quote should be sought. A small charge is included for packaging.


Shipping Options


Customers within Australia

Australia Post “Parcel Post” – this is ordinary parcel post. This service will only be used where the estimated mass of the parcel is in excess of 3kg.

Australia Post “Express Post” – this is an express service, in many cases offering an overnight service depending on dispatch time from our store and destination. This service also offers insurance cover of up to $100.00 for the contents of the parcel. This service will only be used where the estimated mass of the parcel is in excess of 3kg or where the books will not physically fit into an “Express Post 3kg Satchel”.

Australia Post “Parcel Post 3 kg Satchel” – this is an economical “fixed cost to all destinations in Australia” method of delivery, and is our preferred method of standard delivery. The only condition is that the parcel has a mass of no more than 3kg. (books, packaging and satchel). As a matter of uniformity all packages up to 3kg. in mass will be costed as a “Parcel Post 3kg Satchel”. This will even include instances where books will not physically fit into a “Parcel Post 3kg Satchel”.

Australia Post “Express Post 3 kg Satchel” – this is an economical “fixed costs to all destination in Australia” method of delivery, and is our preferred method of express delivery. The only condition is that the parcel has a mass of no more than 3kg. (books, packaging and satchel). As a matter of uniformity all express packages up to 3kg. in mass will be costed as an “Express Post 3kg Satchel”. For instances where books will not physically fit into an “Express Post 3kg Satchel”, the cost of Australia Post “Express Post” will be borne by the customer. This is an express service, in many cases offering an overnight service depending on dispatch time from our store and destination. This service also offers insurance cover of up to $100.00 for the contents of the parcel.


International Customers

Australia Post “Sea Mail” – this is the most economical delivery method with delivery times, usually being between 10 and 12 weeks depending on destination. In some overseas destinations, this service may be restricted in parcel size or in some cases, the service may not be offered. This method of delivery is not recommended as delivery times are very unpredictable.

Australia Post “Air Mail” – this is the fastest delivery method of all with delivery times usually being between 5 and 10 working days, depending on destination. In some overseas destinations, this service may be restricted in parcel size or in some cases, the service may not be offered.


Shipping Costs


Customers within Australia

Australia Post “Parcel Post”, Australia Post “Express Post”, Australia Post “Parcel Post 3 kg Satchel” and Australia Post “Express Post 3 kg Satchel” will all be charged at estimated cost + a small fee to cover packaging costs.

The shipping section of the shopping cart will detail costs to your destination. International Customers :-- Australia Post “Sea Mail”, and Australia Post “Air Mail” will all be charged at estimated cost + a small fee to cover packaging costs. The shipping section of the shopping cart will detail costs to your destination. If the shopping cart displays “error” for the postage costs - this indicates that this service is not offered by Australia Post to your destination.


Delivery Times

Delivery times are a guide only and while generally accurate, they may can vary considerably due to public holidays, transport difficulties, customs inspections, remoteness of destination etc. Australia Post can only estimate overseas times to country of destination. Postal services and remoteness of destinations within the destination country may vary delivery times.


Customers within Australia

Australia Post “Parcel Post” and Australia Post “Parcel Post 3 kg Satchel” – Estimated delivery time to your destination is displayed on the shopping cart when shipping costs are calculated. Australia Post “Express Post” and Australia Post “Express Post 3 kg Satchel” – In many cases this service offers an overnight service depending on destination and time of dispatch from our store. Parcels to destinations within the state of Queensland can be dispatched from our store, up to the closing time on any working day while parcels to other states must be dispatched from our store, by 2.00pm to guarantee delivery time accuracy. Estimated delivery time to your destination is displayed on the shopping cart when shipping costs are calculated.


International Customers

Australia Post “Sea Mail”, and Australia Post “Air Mail” – Estimated delivery time to your destination is displayed on the shopping cart when shipping costs are calculated.


Registered Parcels and Insurance

All parcels will be dispatched in good condition with sufficient packaging as described above. All parcels will be dispatched at the purchaser's risk, unless we are otherwise advised. Orchidaceous Books accept no liability for damaged or lost goods. If you require registration and/or insurance a quote should be sought. Registration and /or Insurance will be charged at cost. Australia Post “Parcel Post 3 kg Satchel” does not allow insurance - to register and/or insure a parcel it must be sent by Australia Post “Parcel Post”.


Returns and Refunds


Return of New Books

Orchidaceous Books generally offer a money back guarantee for books in our New Books section. Orchidaceous Books must be communicated with immediately to authorise the return. The return must be within 10 days of receipt and proof of purchase must be included.

  • Any returned stock must be in new condition.
  • Any damaged stock will not be accepted for a refund.
  • All shipping costs are to be borne by the customer.
  • Any new stock sold at a discounted price due to “clearance of stock sale”, “special price sale” or “damaged stock sale“ is non-returnable

Return of Pre-Owned Books

Pre-Owned Books are generally non-returnable. However a money back guarantee is offered if any pre-owned title received, does not reasonably fit the description on the website. Any comments re book condition are made with due consideration to the age and quality of the book being described. Orchidaceous Books must be communicated with immediately such stock is received, to establish the extent of the error; If Orchidaceous Books deem it to be their error, the return will then be authorised. All postage/shipping costs incurred will be paid with any authorised return. No such stock will be accepted for return without prior communication. Return of C D ROMs C D ROMs are non-returnable Return of Special Order Titles Stock supplied as a special order is non-returnable.


Copyright Information


Text and Images

Orchidaceous Books have numerous items on sale on our website. These items may be represented by scanned images or may contain specific text.

Some of the text and/or images may be covered by copyright ownership by a third person.

Orchidaceous Books have only used such text and/or images to assist in advertising and promoting items for sale. Such copied text and images assist our customers to identify and/or select titles or items relevant to their requirements.

Orchidaceous Books have not in any way intended to breach the true spirit of any copyright laws nor have we intended to create any hurt or harm to the original copyright owners.

Orchidaceous Books Website

This website is owned and operated by Orchidaceous Books and is protected by the usual copyright laws. No person or organisation may use any part of this website for any purpose – whether for gain or not – without the permission of Orchidaceous Books.



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