Grahame and Margaret Muller are the owners/proprietors of Orchidaceous Books. Orchidaceous Books is a specialist supplier of fine orchid literature from around the world. We stock an extensive range of
we also offer a service where we can endeavour to locate specific titles for our customers. Orchidaceous Books is operated as a Mail Order / Internet business and do not have a shop front. We spend time “on the road” travelling to and from orchid shows and functions where we display and sell our books. Our attendance at such venues is important to us, as this is where we meet “face to face” with our customers. While we have the ability to receive emails while away from home, there may be small delays in dispatching orders during these times.
Orchidaceous Books respects you, our customer and wishes to protect your personal information. Orchidaceous Books is committed to guaranteeing your complete satisfaction and trust in our operations
All the information obtained from you when you enter our web site and as you proceed through the shopping cart transactions, is only intended to be used by Orchidaceous Books, in an effort to offer you the best service possible. Some of the information is required by law when credit card transactions are to be made, and may be used as a means of proving the legitimacy of the request being asked of us.
At no time does Orchidaceous Books ever intend to pass on any information about you or your buying preferences etc. whether for gain or not. Such information is confidential and remains between you and Orchidaceous Books only.
Your Credit Card details are perfectly safe as we have an encrypted secure site.
If you do personally advise Orchidaceous Books of your Credit Card details, be it verbally, by fax, or mail, then Orchidaceous Books, will only keep such details for a limited period (as required by law) to ensure that the transaction has been successfully completed and any possible dispute period has expired. Once this occurs, any electronically saved information re your Credit Card details, is deleted from our records and any hard copy of such information is destroyed.
The information obtained may at some time be used for the purpose of communicating with you. At no time will Orchidaceous Books “spam” you with selling material. If you feel that you are receiving too many emails or if you no longer wish to have communication with us, please advise us accordingly and your file will be so marked and your email address will be removed from the “mail list”.
Orchidaceous Books has been operating since September 1988 - with the current owners since December 1999 and we pride ourselves in the confidential manner in which we conduct business with our customers. To be given confidential information is a privilege and Orchidaceous Books is not about to breach that privilege – that is our guarantee.